Search Guide
Find products and services across all KwenTalk businesses instantly.
Quick Start
KwenTalk's AI-powered search helps you find exactly what you need. Ask natural questions like "Where can I buy cakes in Cebu?" and get instant results from businesses across the platform. You can also search within a specific business's catalog for detailed product information.
For Customers
How to Search the Marketplace
Using KwenTalk Assistant:
- Go to the KwenTalk home page or open the mobile app
- Start a chat with KwenTalk Assistant
- Ask a question in natural language:
- "Where can I buy iPhone 15 in Manila?"
- "Best cake in Cebu for 50 people"
- "Aircon repair near BGC available today"
- View results showing businesses with matching products
- Click the chat link to contact the business directly
Using Business Pages:
- Visit any business at
/b/[business-name] - Start chatting with their AI assistant
- Ask about products: "Show me condos under 5M"
- Get instant results from their catalog
Search Tips
| Want to find... | Ask like this |
|---|---|
| Specific product | "Where can I buy [product]?" |
| Location-based | "[Product] in [city]" |
| Price range | "[Product] under ₱10,000" |
| Availability | "[Service] available tomorrow" |
| Compare options | "Best [product] for [use case]" |
Example Searches
Food & Catering:
- "Crispy pata delivery in Quezon City"
- "Wedding catering for 100 guests"
- "Best lechon in Cebu"
Real Estate:
- "2-bedroom condo in Makati under 5M"
- "House for rent in BGC with parking"
Services:
- "Plumber in Pasig available today"
- "Laptop repair near me"
For Business Owners
Making Your Products Searchable
- Add detailed descriptions - The AI uses these to match queries
- Include keywords people might search for
- Add location in metadata for location-based searches
- Set accurate prices for price-filtered searches
- Use product types correctly (real-estate, vehicle, service, etc.)
Optimizing Product Listings
| Field | Why It Matters | Example |
|---|---|---|
| Name | Primary search match | "2020 Toyota Vios 1.3 E AT" |
| Description | Semantic understanding | "Well-maintained sedan, single owner..." |
| Price | Price range filters | "850000" |
| Address | Location searches | "Makati City, Metro Manila" |
| Tags | Keyword matching | ["automatic", "fuel-efficient"] |
Settings
| Setting | Location | What it does |
|---|---|---|
| Product Status | Knowledge Base → Products | Only "active" products appear in search |
| Public Visibility | Chatbot Settings | Makes products searchable in marketplace |
| Category | Chatbot Settings | Helps categorize in marketplace |
FAQ
Q: How does the search work? A: KwenTalk uses AI-powered hybrid search combining meaning-based (semantic) and keyword matching for the best results.
Q: Why didn't my product show up? A: Check that:
- Product status is "active"
- Business visibility is "public"
- Description includes relevant keywords
- Price is set correctly
Q: Can I search by image? A: Not yet—currently search is text-based only.
Q: How accurate is the search? A: Very accurate for well-described products. The AI understands synonyms (e.g., "car" matches "vehicle") and handles typos.
Q: Is there a limit to search results? A: AI returns the top 10-12 most relevant results by default.
Troubleshooting
Issue: "No businesses found" for my search Solution: Try broader terms, check spelling, or remove location filters.
Issue: Irrelevant results appearing Solution: Be more specific in your query. Add product type or location.
Issue: My products don't appear in marketplace search Solution: Ensure your chatbot has "Public" visibility enabled in settings.
Issue: Old product info showing Solution: Update the product in your knowledge base—search indexes update automatically.
Mobile App
Searching on Mobile
- Marketplace Tab: Use the search bar to filter businesses by name
- Chat with KwenTalk: Tap the chat button and ask naturally
- Business Chats: Ask about products within any business chat
Mobile Tips
- Use voice-to-text for natural queries
- Tap category chips to narrow results
- Use the filter and sort icons for more options